Troubleshooting
Output of the Certificate
Six performance diagnostics are included with software version. These are REPEATABILITY, ND FILTER, DIDYMIUM FILTER, HAZE STANDARD TEST, AUTO DIAGNOSTICS and VALIDATE.
Validation is a diagnostic that verifies that the instrument is performing when reading standards provided with EasyCert™ and EasyCal™ kits.
Auto Diagnostics is for use by the service department at HunterLab and not recommended for customer use. It runs all tests and detailed readings for short term repeatability, ND filter, Didymium Filter and Haze Standard performance are available by opening the CSV file.
Advanced Tests are primarily for use by HunterLab’s Service Department. However, this menu is supported by the upload of PRINTER DRIVERS and Restarting the Communications (RESTART COMM) with a computer.
Figure. Performance Diagnostics Menu
To begin, press VALIDATE and then press the ACTIVATE LICENSE button on the top right side of the screen.
Figure. Activate the License
The license key is supplied on a flash drive. Insert the drive into the USB port on the front of the instrument and press BROWSE to select the License. Then press ACTIVATE to activate the license key.
Figure. Browse & Select License
Each license is good for 30 days. If the license has been used before and is already expired, then it will not’ be reactivated.
Each standard in the license has its own expiration date as well. If the standard in the license is expired, even EasyCert™/EasyCal™ license is still valid, the standard will be removed from the test list.
If the license file does not work, please contact support@hunterlab.com
After
the license is activated, it will prompt for entry of the customer information.
Later, the Customer Information can be edited pressing CUSTOMER INFO
at the bottom of the screen.
Figure. Enter Customer Information
All the valid standards under the activated license will be listed in the left side. Select the STANDARD TYPE. Then select the STANDARDS to be measured. Press NEW to begin a new validation job to measure.
Figure. Select Standards to Measure
If the standard expires, then it will be removed from the list. The user can still run non-expired standards. If standard expires, the customer cannot run a test.
For Troubleshooting Tips, click here.
When Essentials Application Security is not checked, it will prompt user to enter the TECHNICIANS NAME before running a new job . The technician name will be recorded in View Event Log. If the Application Security is checked, then there will be no prompt for TECHNICIAN LOGIN, the View Event log will be recorded with the current Essentials login user account automatically.
Figure. Technician Name
The test will prompt for STANDARDIZATION. Please follow the instruction in the dialog to run the standardization.
For example when standardizing for APHA, you place the cuvette with DI water or the recommended blank into the holder/instrument as shown below. Press START to continue.
Note:
Each category might have different accessories and blanks required.
Figure. Standardize
Follow the on-screen instructions to load the standard. Press OK to measure the standard.
Figure. Load Standard into Cuvette
For Troubleshooting Tips, click here
Make sure that the cuvette or container being measured was cleaned before use.
Check to make sure that you standardized using the correct blank.
Check to make sure that you are using the correct standard.
Make sure that the cuvette or container is filled and seated correctly in the correct holder.
Check to make sure that you are reading the standard at the correct port.
If the standard measurement fails, then the user can RETEST one more time in this job, or the user can start a new job to measure again.
Run Diagnostics on the instrument to ensure that it is reading correctly.
Once all the standard measurements are done, the Pass/Fail results are shown. Press OK and then PRINT to output a Certificate.
Figure. Test Passes
Click PRINT to preview and print the certificate. The print can be output to a printer or SAVED TO A PDF FILE.
To save the Certificate as a PDF file, select SAVE AS PDF : SAVE. A keyboard will be presented for naming the file. Please save the pdf file into DOWNLOADS. Go to JOB MENU : DATA MANAGEMENT : EXPORT : OTHERS and select DOWNLOAD folder to export the pdf report to a thumb drive.
Figure. Test Passes
For Troubleshooting Tips, click here.
Click PRINT to preview and print the certificate. The print can be output to a printer or SAVE TO A PDF FILE. To save the Certificate as a PDF file, select SAVE AS PDF : SAVE. A keyboard will be presented for naming the file. Please save the pdf file into DOWNLOADS
My certificate won’t print. Check to make sure that you have the printer selected and that it is connected to your instrument. To install a printer, go to WORKSPACE : DIAGNOSTICS : ADVANCED and upload a printer driver.
I have saved the pdf file, but I cannot find it. Please go to DATA MANAGEMENT and look under OBJECT TYPE : OTHERS to find the downloads path.
Measurements are automatically saved to a JOB. To open a job, press OPEN at the bottom of the screen. Then select the set of data to review using the radio buttons and press OPEN again.
Figure. Select Job to Open
Results can be printed or exported. To export measurement data in a csv file, select EXPORT. Press Close to return to the Standards screen.
To see the full data, scroll the table left to right.
Figure . View Job Details
The EVENT LOG provides a list of ACTIVITIES with DATE and TIME, USER TYPE (EVENT SOURCE) and CATEGORY that are recorded. This list can be filtered and printed.
Figure. Event Log
Select CUSTOMER INFO to edit the page of customer information.
Figure. Customer Info