Remote Access Support (RAS)
Hunterlab Remote Access Support (RAS) provides secure access and remote support to essentials based instruments. Whether you need help learning how to maximize your instruments features, or you have a specific technical concern that needs immediate attention, or you just want to be sure that your instrument is performing as good as the day you receive it, HunterLab Remote Access Support (RAS) can help you achieve all of this and more remotely, securely, In real-time.
The service includes:
Demonstrating instrument features and functionality.
Helping you taking sample’s measurement.
Updating your system.
Assisting in printing jobs, importing and exporting jobs.
Recording steps demonstrated and providing them to you at your request.