Hunterlab Remote Access Support (RAS) provides secure access and remote support to essentials based instruments. Whether you need help learning how to maximize your instruments features, or you have a specific technical concern that needs immediate attention, or you just want to be sure that your instrument is performing as good as the day you receive it, HunterLab Remote Access Support (RAS) can help you achieve all of this and more remotely, securely, In real-time.
To benefit from Remote Access Support, contact our support team using the following options:
1- e-mail: Support@hunterlab.com
3- Support Website: https://support.hunterlab.com/hc/en-us
If your essentials-based instrument has already RAS installed into it, HunterLab support specialist will respond to your request immediately and start a remote support session.Otherwise, more instructions will be sent to you via e-mail by our support agent to register your instrument, install the remote software, and benefit from one year of free remote support. Our support agent will assist you in the installation of the application if you have any questions or issues. Once your application is successfully installed, you are ready to go for a remote session.