The standardize button in the EasyMatch QC tool bar is grayed out and I cannot standardize my instrument.

EasyMatch QC Tool Bar

This problem usually occurs when communication has been interrupted with the active instrument. First check and make sure that all cables are connected to both the instrument and computer and that the instrument is powered on.

Go to Sensor/Install/Configure in the EasyMatch QC software. In the Sensor Manager window you should see your instrument listed on the left hand side under Sensor Name; the instrument will be listed with its serial number.

On the right hand side of this window you will have a Connect button. Click the Connect button to restore communication with your instrument. Once communication has been restored make sure that the “Reconnect sensor at startup” option has been selected.

Click OK to save changes.