EasyMatch QC+ER hardware key error message "Not a EZMQC hardware key"

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FAQ: "When I startup EasyMatch QC, an error message "Not a EZMQC hardware key" appears. Do you know what causes this?”

Check to see if this truly is a HunterLab hardware key. There should be a “HunterLab” label on the key.

If the key is ours and not a typical flash disk, the programming in the key may have been corrupted.

Contact HunterLab at support@hunterlab.com to return hardware key under RMA for replacement.

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