FAQ: “When I open the EasyMatch QC software, I receive a run time error and/or a failed to create empty document error. Also, when I perform certain functions in EasyMatch QC I receive a run time error and the software closes.”
These error messages are most likely a result of the user not having the proper privileges on the computer.
After installation of EasyMatch QC software versions > 4.20, the following privilege levels should be set automatically if the person performing the installation has System Administrator privileges for the network or local PC.
If there are any difficulties starting EasyMatch QC, a person with System Administrator for the network or local PC must verify that Standard or Authenticated User privileges are set as follows:
- All Users must have read privileges to “c:\Program Files\HunterLab\EasyMatch QC” folder and all sub-folders.
- All Users must have read privileges to “c:\Program Files\Common Files\HunterLab” folder and all sub-folders.
- All Users must have read/write/modify privileges to “c:\HunterLab\EasyMatch QC” and all sub-folders. This is where all User-created or modified files are kept. Read/write/modify privileges are needed for all Users to read and save measurement data. This folder should be archived for safety of User data. In EasyMatch QC 4.60 and higher, this can be configured at Options\System Configuration\Data Storage and check EasyMatch QC Users File Backup.