FAQ: " I noticed a strange behavior in using EasyMatch QC with the MiniScan EZ. When I install the sensor (MSEZ) in the software ("install/Configure" function) and leave the "Reconnect sensor at startup" option active, re-launching the EasyMatch QC software, the 'Configure setups' and "MiniScan EZ/ColorFlex EZ" functions disappear.
But, if I disable the "Reconnect sensor at startup" option, close and re-open the sw, go on the "install/Configure" and I re-connect the unit (clicking on the "Connect" button) , the 'Configure setups' and "MiniScan EZ/ColorFlex EZ" functions are available and active.
Could you please check if you get the same behavior on your PC? Is it normal? If not, is it possible to fix this behavior?"
The issue is not an EasyMatch QC issue, but operational.
The ColorFlex EZ/MiniScan EZ are HunterLab's first sensors with full USB communications.
When operating a MiniScan EZ or ColorFlex EZ, the sensor must be turned ON in order to connect. With our previous MiniScan XP and ColorFlex sensors having serial communications, there was an ability to "wake-up" the sensor when EasyMatch QC is started. With the self-powered MiniScan EZ and ColorFlex EZ sensors that have full USB communications, there is no way to do this. You must manually "start" the ColorFlex EZ/MiniScan EZ such that the screen is live prior to starting EasyMatch QC. Then start EasyMatch QC and it will connect with either of these sensors on startup. You will be able to see the sensor listed at the bottom of the EasyMatch QC screen and all unique MiniScan EZ/ColorFlex EZ" features will be operational.
If the ColorFlex EZ/MiniScan EZ sensor is not activated prior to starting EasyMatch QC, the software will disconnect to avoid hanging up (sensor will no longer show at the bottom of EasyMatch QC screen).
If you have started EasyMatch QC with ColorFlex EZ/MiniScan EZ not activated and EasyMatch QC has disconnected, activate the sensor and go to SENSOR > INSTALL-CONFIGURE and select "CONNECT" to re-connect. Your sensor and software should be ready to go again.
Do you still need more information? Submit a ticket and our support team member will reach out to you soon!