First, please check the wall adapter as follows:
- Unplug the AC wall adapter from the ColorFlex so that the four-pin connector can be accessed.
- Plug the AC wall adapter into an AC outlet.
- Using a voltmeter, measure the voltage between the outermost pins of the four-pin connector.
- If the voltage is less than 14, then replace the wall adapter.
Second, If the AC adapter is functioning, return the instrument to HunterLab for service.
Do you still need more information? Submit a ticket and our support team member will reach out to you soon!