SRO Request - (Service Repair Order)

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If it is determined that your unit must be sent to a Service center, you will be issued an SRO Number (Service Request Order).

We need to have all details such as serial number, model number, description of problem, and approximate shipping date.

You will be given the address to ship your instrument to one of our Global Service Centers.

Please make sure the the SRO# appears on the shipping documents and also on the outside of the Shipping Box.

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