Q: The DQNB Client Tool crashes after I click on "Generate Document" without any prompted error message. What is the cause of this crash?
There are some situations where the DQNB Client Tool Version 1.1.10 crashes while in the process of document generation without any prompt.
While debugging it is observed that, the application was updated to use the latest API call (SaveAs2), which was not supported in MSWord2007. Now, this issue is fixed and the API call is updated to be compatible with Word2007, 2010 and 2016.
Initially, our development and test systems were installed with Word2007 and the initial Client Tool releases were tested with Word2007. After upgrading to Word2010/2016 in the systems, the application was not able to be tested in Word2007 and this issue could not be identified. Sorry for the inconvenience.
Also, Word2007, by default does not support PDF file generation. It needs an add-in to be installed separately. Whereas Word2010 and above inherently support PDF generation without any add-in. We are looking to detect and install the plug-in automatically in Word2007.
For any questions please contact HunterLab Tech Support: email@example.com