With the release of this notification, HunterLab is updating the announcement of the completion of the final production run of the D25-NC family of non-contact color measurements systems and the dates for discontinuation of service support.
In May and June of 2018, HunterLab announced the introduction of the Aeros advanced non-contact automated color measurement system, and subsequently the discontinuation of the production of the D25-NC family of products. During the following 12 months, HunterLab manufactured and shipped the final build of D25-NC production systems.
The D25-NC was introduced in June of 2014 to replace the D25-LT. During its successful 5-year production run, hundreds of units were delivered to the food, ingredients, and industrial minerals markets to provide a unique, non-contact color measurement solution.
The planned discontinuance of D25-NC family is as follows:
Effectivity and Instrument Availability –
The final production build commenced June 2018. Instrument availability ends with consumption of the final units produced. HunterLab will work with individual sales representatives and distributors to address specific customer needs during the period leading up to sales of final remaining units. Any open sales quotations at the time of discontinuation will be handled on a case-by-case basis and subject to remaining instrument availability.
On-Going Product Support: HunterLab will provide Field Service and Technical Support for the D25-NC product family for five (5) years from discontinuation. End-users who purchase qualified annual service programs from HunterLab (and its approved distributors) will be guaranteed product service support for up to seven (7) years when maintaining an annual service contract during the period of extended support.
Last Calibration Certification Support: June 30, 2024
Last Service Repair and Support: June 30, 2025
Alternate Measurement System Solutions: With advanced measurement technologies and patented measurement algorithms, HunterLab offers the Aeros as a direct replacement for the D25-NC product family. The Aeros employs the same optical system design as the D25-NC with advancements in the user-interface, illumination, detection, and sample presentation systems to make sample presentation easier, measurement more repeatable, and data viewing and analysis more intuitive.
Please contact HunterLab Sales Department with any questions that you may have.
Thank you for your support and contribution to the success of the D25-NC family of instruments.