Remote Calver FAQs Follow

• I have a calibration verification maintenance that needs to be done on my instrument, but we are not allowing on-site visits, does HunterLab provide an alternative solution?

HunterLab created a program - Remote Calver - that provides a remote, end-user assisted measurement and data collection process that replicates the process used by HunterLab technicians when performing the verification calibration on site.

This option is only available for instruments located within the United States.

• What is the difference between Remote Calver and the onsite calibration verification?

The calibration verification service is provided on-site at a customer’s location and is performed by HunterLab Technicians. The service may also be provided in Reston; particularly as a follow-up to instruments that did not pass the verification in the field and that are returned for repair.

The Remote Calver program is conducted by HunterLab customers, mainly the users of the instrument, with the remote assistance of HunterLab Technicians. To perform the Remote Calver program, HunterLab Technician provides instructions, steps, and tools required for the end-user collection of color data using reference standards supplied by HunterLab for the purpose of certification of instrument color performance via remote collection, analysis, and reporting methods.

• Which instrument is eligible for Remote CalVer?

CalVer is limited to the following instrument: LSXE, AGERA, USPRO, and USVIS. 

If you would like your instrument to be calibrated and verified using the Remote Calver option please conduct HunterLab Tech support at support@hunterlab.com 

• What are the steps needed to obtain Remote Calver?

To conduct a Remote Calver HunterLab Technician and the customer will follow these steps:

Step 1: Customer call or e-mail the service department to request Remote CalVer.

Step 2: HunterLab supplies traceable standards to the end-user for evaluation on the subject instrument.

Step 3: Customer collect color measurement data on a set of traceable standards provided by HunterLab from the target instrument.

Step 4: The customer sends the collected data to HunterLab through a method in accordance with proper Electronics Records requirements.

Step 5: HunterLab compares measurement results with the assigned values for each measurement artifact, calculates the color difference, compares to acceptance tolerances for the color difference, and determines PASS/FAIL for each of the artifacts.

Step 6: HunterLab issues a report to the customer detailing the results and the overall PASS/FAIL assessment.

Step 7: In the event of instrument FAIL results, HunterLab will recommend remedial steps to correct cause for failure and allow for instrument retest.

For details about each step check this article: https://support.hunterlab.com/hc/en-us/articles/360045760692-Remote-Calver-Procedure-

• Is there a software that I need to use to conduct Remote Calver?

Remote Calver uses EasyMatch QC or EasyMatch QC-ER to collect data. For a step by step instructions on how to use EasyMatch QC or EasyMatch QC-ER to collect data, please visit these articles.

For USPRO and USVIS customers:

https://support.hunterlab.com/hc/en-us/articles/360046181571-USVIS-USPRO-Remote-Calver-Procedure

For LSXE and Agera customers:

https://support.hunterlab.com/hc/en-us/articles/360045762632-Agera-LSXE-Remote-Calver-Pocedure

If you have any questions, please contact HunterLab Tech Support: support@hunterlab.com