FAQ: How to replace the Agera White Tile

Important Notes:

Answer:

Once a replacement instrument white standard is requested, Hunter Lab will send a new white tile (pre-mounted in a protective centering puck) and a thumbdrive with a csv file to load the new white tile data.

Here are the steps:

Required: Agera Essentials 1.01.0060 and above

1. Attach the thumb drive including the white tile csv file in front USB port of Agera
2. Go to WORKSPACE > DIAGNOSTICS > ADVANCED and scroll down the center area. Click on RESTORE TILE DATA. 

         3. Select the while tile CSV file and click OK to update the white tile TOS data. RESTORE TILE DATA SUCCESSFULLY will be                   shown after updating the TOS data correctly.

         4. Now, the new white tile is ready for standardization and sample measurement.

See attached for downloadable instructions.

Do you still need more information? Submit a ticket and our support team member will reach out to you soon!