FAQ: I have a calibration verification maintenance that needs to be done on my instrument, but we are not allowing on-site visits, does Hunter Lab provide an alternative solution?

Important Notes:

Answer:

Hunter Lab created a program - Remote Calver - that provides a remote, end-user assisted measurement and data collection process to replicate the process used by HunterLab technicians when performing the verification calibration on site. This option is only available for instruments located within the United States.

FAQ: What is the difference between Remote Calver and the onsite calibration verification?

Answer:

The calibration verification service is provided on-site at a customer's location and is performed by HunterLab Technicians. The service may also be provided in Reston; particularly as a follow-up to instruments that did not pass the verification in the field and that are returned for repair.

The Remote Calver program is conducted by Hunter Lab customers, mainly the users of the instrument, with the remote assistance of Hunter Lab Technicians. To perform the Remote Calver program, Hunter Lab Technician provides instructions, steps, and tools required for the end-user collection of color data using reference standards supplied by Hunter Lab for the purpose of certification of instrument color performance via remote collection, analysis, and reporting methods.

FAQ: Which instrument is eligible for Remote CalVer?

Answer:

CalVer is limited to the following instrument: LabScan XE, AGERA, UltraScan PRO, and UltraScan VIS.

If you would like your instrument to be calibrated and verified using the Remote CalVer option, please conduct HunterLab Tech support at support@hunterlab.com.

FAQ: What are the steps needed to obtain Remote CalVer?

Answer:

To conduct a Remote Calver Hunter Lab Technician and the customer will follow these steps:

• Step 1: Customer call or e-mail the service department to request Remote CalVer.
• Step 2: Hunter Lab supplies traceable standards to the end-user for evaluation on the subject instrument.
• Step 3: Customer collect color measurement data on a set of traceable standards provided by Hunter Lab from the target instrument.
• Step 4: The customer sends the collected data to Hunter Lab through a method in accordance with proper Electronics Records requirements.
• Step 5: Hunter Lab compares measurement results with the assigned values for each measurement artifact, calculates the color difference, compares to acceptance tolerances for the color difference, and determines PASS/FAIL for each of the artifacts.
• Step 6: Hunter Lab issues a report to the customer detailing the results and the overall PASS/FAIL assessment.
• Step 7: In the event of instrument FAIL results, Hunter Lab will recommend remedial steps to correct cause for failure and allow for instrument retest.

FAQ: Is there a software that I need to use to conduct Remote Calver?

Answer:

Remote Calver uses EasyMatch QC or EasyMatch QC-ER to collect data. For a step-by-step instruction on how to use EasyMatch QC or EasyMatch QC-ER to collect data, please visit these articles.

For UltraScan PRO and UltraScan VIS customers: UltraScan VIS & UltraScan PRO - Remote-Calver-Procedure

For LabScan XE and Agera customers: Agera/LabScan XE - Remote-Calver-Procedure

Do you need more information? Submit a ticket and a support team member will reach out to you soon!