Purpose: How to fix failure to login and access EasyMatch QC-ER Configuration Settings.
When encountering this error while attempting to open EasyMatch QC-ER, please consider the following scenarios:
- User not in EasyMatch QC ER Groups: Verify if the user is a member of any configured EasyMatch QC-ER groups. If not, add the user into one of EasyMatch QC ER groups.
2. Network User Login Issue: This error may occur when a network user logs into a PC that belongs to the EZMQC ER group while the PC lacks network access. Once the PC regains network connectivity, this issue should resolve itself.
3. Network Domain Mismatch: Many customers encounter this error due to a mismatched network domain being entered during the preinstallation wizard. To resolve this, ensure that the correct domain is entered.
Here is a step-by-step guide to checking and rectifying the domain:
a. Log in to the PC using a network user account associated with EasyMatch QC-ER.
b. Open a command prompt, Type "echo %USERDOMAIN%" and press Enter. The domain name of this user account will be displayed.
c. Run the preinstallation wizard located at 'C:\Program Files (x86)\HunterLab\EasyMatchQC-ER Pre-Installation Wizard' and update the domain name as needed.
Do you need more information? Submit a ticket and a support team member will reach out to you soon!